Damaged or Missing Items
We do not offer returns, however if an item is damaged or missing please reach out to us at info@lacecharms.com so that we can help make things right. For any damaged items please be sure to include photos.
No Refunds, Changes or Cancellations
In order to provide the fastest shipping possible, once an order is placed it is automatically transmitted to our warehouse to be packed and cannot be changed or cancelled.
 

All edits must be made before checkout and all sales are final without Redo Protection.

Discounts
Discounts cannot be applied after an order has been submitted, so please make sure to enter any discount codes when checking out. Some discounts are automatic and do not require a code.
Enjoy Peace of Mind with Redo Protection
Hassle-Free Returns

General Returns:
If you added Redo at checkout, you can return your item for any reason within 7 days of receiving it, provided the item is in new and resealable condition.

Protection Against Package Issues
Lost, Stolen, or Damaged Packages:
If you added Redo at checkout and your package was lost, stolen, or damaged, you may be eligible for a refund. Redo ensures that your investment is protected, offering you peace of mind from the moment your order is placed until it arrives safely at your doorstep.

How to Process a Return or File a Package Issue

To initiate a return or report a package issue, please click here.